The renowned aliexpress.com is an online trading service which has been up and running since 2010. Comprising mostly miniature Chinese businesses, it offers its products to international online buyers, priding itself in being the most visited e-commerce website in Russia.
In July 2015, aliexpress.com attracted no fewer than 15.9 million Russian users between 12 and 64 years of age. Since January 2013, the retailer’s Russian audience has increased by five times, while millions of packages from AliExpress sellers were sent to Russia in 2013.
AliExpress is mostly known for its chic and stylish clothing which outshines that of its competitors. The prices at AliExpress are known to be very attractive and affordable. The idea is to allow people who are on a tight budget to look and feel kinky just the same.
All sellers on aliexpress.com are required to guarantee that their products are delivered on time. On each product page you can find all details pertaining to shipping and estimated delivery according to the country you are buying from.
Guaranteed Protection Period
On-time Delivery starts the moment the sellers have shipped out the product to your country. If you have purchased anything on aliexpress.com, but failed to receive it within the seller’s guaranteed delivery time, you are entitled to a full refund.
You can request a refund up to 15 days after your order has been completed. You can do this by opening a dispute in the page entitled ‘Order Details’.
When you receive a product that was bought from aliexpress.com, and you find it is not actually congruent with the online description or is of low quality, you can communicate with the seller to resolve any problems (keeping in mind the specific seller’s set of returns guarantees). You will then be able to submit a request for a full refund and return the item, or else keep the item and agree on a partial refund with the seller.
Returns and Refund Guarantee
All products on aliexpress.com have the Returns & Refund Guarantee. However, a refund will not be available if:
- You claim that an item does not match with the description, but the seller can actually prove that it is.
- Items fit with their description, but you no longer want them (unless the seller offers Easy Returns)
- Your order did not arrive due to an error from your end (g providing the wrong shipping address)
- You did not receive your items and failed to apply for a refund on
- Your order did not arrive due to circumstances beyond the seller’s control (e.g. product not cleared by customs or delayed due to a natural disaster.
- Other exceptional circumstances outside the control of aliecom.
- Unauthorized charges made to your bank account (e.g. if you made a payment directly to the seller and failed to involve AliExpress in the transactional process)
Return Shipping Fee
If you and the seller agreed on having your item returned, kindly make sure that you check the seller’s shipping terms. In the case that the seller pays the return shipping fee, it is important to agree beforehand on the shipping method and how the seller will reimburse your shipping fee.
Returnable items and Unreturnable Items
- If the goods are out of their original packaging, they would not be fit for reselling again and so cannot be refunded.
- The exact same packaging should be delivered to AliExpress in order for you to get a refund. This also applies to minor extras namely instruction manuals, tags, invoices, etc.
- Worn, used or damaged items are not returnable.
- Customised or damaged accessories like jewellery, watches, glasses and so forth, can also not be returned.
Conditions for Submitting Refund Requests
- This policy only applies if the seller offers Easy Returns.
- The product should be brand new, not used and in its original packaging.
Delivery to Malta
AliExpress caters for a multitude of countries, including Malta. All products on aliexpress.com are guaranteed to be delivered to Malta within 60 days. Whether you are a Maltese youngster looking for your prom dress or whether you are a guy looking for that cool gadget, AliExpress caters for your needs.
AliExpress also provides you with items for your Home and Garden, for Sports and Outdoors, for Health and Beauty, Computer and Office…you name it!